Refund policy

At Dhyara, we are committed to providing our customers with a seamless and satisfying shopping experience. However, we understand that there may be occasions when you are not completely satisfied with your purchase. This Refund & Returns Policy explains the eligibility, process, and conditions for requesting a return or refund.

Refund Eligibility

You may request a return or refund within 15 days of receiving your order.

To be eligible for a return or refund, the item must:

  • Be unused and in the same condition as received.

  • Be returned in its original packaging.

  • Be accompanied by proof of purchase, such as your order confirmation or receipt.

Return Process

1. Contact Customer Support

Email us at dhyara.store.info@gmail.com with the following details:

  • Order Number

  • Reason for the return

  • Photos (if the item is damaged or defective)

2. Return Shipping

Customers are responsible for the shipping cost of returning the product unless the item received is damaged, defective, or incorrect.

3. Return Address

After your return request is reviewed and approved, our support team will provide the appropriate return address and further instructions via email.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

To help us process your request quickly, please include:

  • Your Order Number

  • Clear photos of the damaged or defective item

  • A brief description of the issue

Once verified, we will arrange a replacement or issue a full refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or customized products

  • Gift cards or vouchers

  • Clearance, final sale, or non-returnable promotional items

  • Products that have been used, damaged by the customer, or returned without original packaging

Refund Processing

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund request.

Approved Refunds

If approved, your refund will be processed within 7–10 business days to your original payment method.

Rejected Refunds

If your return does not meet our eligibility criteria, we will inform you via email along with the reason for rejection.

Late or Missing Refunds

If you haven't received your refund after the processing period:

  1. Check your bank account.

  2. Contact your bank or credit card provider, as processing times may vary.

  3. If you still have not received your refund, please contact us at dhyara.store.info@gmail.com.